Digital AI Chatbot Platform
Now in The Digital Era:
- eBSEG Digital AI Chatbot Platform is used to simulate conversation with human users.
- Digital AI Chatbot Platform is provided for Banking and Insurance.
- With the latest technology of intelligent bots, people are tired of downloading apps and moved into messenger apps.
- Chatbot channels are Facebook Messenger, WhatsApp Business, SMS, Routing to Call Center Text Agent, Siri and Alexa.
- Now enhanced with powerful ChatGPT integration for intelligent, human-like interactions.
- We break language barriers by seamlessly supporting English, Arabic, and Franco-Arab.
- Two mode work: (Normal Intent Detection – Parameter Collection).
- Try now our Chatbot platform for Misr Life Insurance Company via Facebook Messeneger.
- And also check Chatbot Platform on WhatsApp
Leading Digital Chatbot Platform Award 2025
Global Excellence Chronicle Magazine Award
We’re excited to announce that eBSEG Digital AI Chatbot Platform has been recognized as the Leading Digital AI Chatbot Platform for Banking & Insurance 2025 by Global Excellence Chronicle Magazine.
With diverse capabilities and seamless multilingual support, eBSEG Digital AI Chatbot Platform ensures smooth, personalized conversations across all channels to serve diverse customer needs for top banks and insurance providers across the region.
Fastest Growing Digital Chatbot Platform Award 2023
World Economic Magazine Award
eBSEG, a leading provider of digital solutions has received its seventh award, this time being recognized as the "Fastest Growing Digital Chatbot Platform" by World Economic Magazine. This award highlights the platform's exceptional performance in revolutionizing customer engagement in the financial sector.
eBSEG, a leading provider of digital solutions has received its seventh award, this time being recognized as the "Fastest Growing Digital Chatbot Platform" by World Economic Magazine. This award highlights the platform's exceptional performance in revolutionizing customer engagement in the financial sector.
Next-Level AI Chatbots – eBSEG Now Integrated with ChatGPT!
eBSEG takes customer engagement to the next level with AI-powered conversations that are smarter, faster, and more intuitive. This cutting-edge solution enables businesses, especially is designed for banks and insurance sectors to provide instant, accurate across multiple digital channels. This advanced chatbot platform understands customer inquiries, provides instant responses, and seamlessly handles complex requests—offering a truly human-like experience 24/7.
Banking Chatbot
In the banking industry, AI chatbot platforms have become essential tools for delivering instant, secure, and personalized customer experiences. By integrating intelligent chatbots into digital banking channels, financial institutions can automate routine tasks such as balance inquiries, transaction tracking, loan requests, and card management — all while providing 24/7 support.
Public Services
- Exchange Rate/Calculator.
- Request New Card.
Secure Services
Target Loan/Finance Types
- Account Balance Inquiry
- Card Available Balance
- Loan Outstanding Balance
- Account to Account Transfer
- Card Payment
- Bill Payment
- Local Transfer
- International Transfer
Acquisition Services
- Request New Loan.
- Request New Card.
Insurance Chatbot
eBSEG empowers insurers to stay connected with customers across almost all digital channels while maintaining efficiency, compliance, and superior service quality. From policy inquiries and premium calculations to claims submission, status tracking, and services and product details the chatbot streamlines every interaction with speed and accuracy.
Main Menu
After Welcome Message, the system displays Main Menu which includes:
- Products.
- Online Products.
- FAQS.
Main Menu Items
The menu items displays in horizontal order.
- Branches.
- My Policies.
Online Products
- The system shows the online products in form of card view.
- The User can select one of the online products by clicks on it.
Products Detalis
After Welcome Message, the system displays Main Menu which includes:
Products Features and Benefits
The chatbot pltform will show the full description and benefits of selected product.
Product Example
This is extra option to explain an example of the selected product.
Quotation Inquiry
This is extra option to explain an example of the selected product.
- The system will ask the user several questions based on the selected product.
- The system does the calculation and displays the summary of quotation with “buy” option.
Other Products
There are also other available products, the user can choose to know more details.
Branches
The chatbot will display branches locations.
Branch Details
For each branch, the user can click to know more details about the branch:
- Full address.
- Telephone.
- Branch on Map.
FAQs (Frequently Asked Questions)
The user can write any word/phrase, system will search in all predefined intents and FAQ.
Digital Chatbot Platform Admin Functions
- Add/update/Delete FAQs with its answer.
- Add/Delete Stop word/list.
- Add/Delete replacement words.
- Add/update/Delete intents.
- View Customer Message History.
AI Chatbot Platform Reports
There are many reports can benefit the enterprise to take important decisions such as:
- Users Statistics Report by Day and Channel.
- Users List Report by Day and Channe
- Interaction Statistics Report by Day and Channel.
- Interaction Statistics Report by Hour of Day and Channel.
- Interaction Language Statistics Report by Language and Channel.
- Bot Intents Interaction Statistics Report By Intent and Channel.
- Two mode work: (Normal Intent Detection – Parameter Collection).
- Bot Intents Interaction Statistics Report by Intent and Language.
- Customer Input with No Intent Detected
- Customer Input with Intent Detected (Single or Multiple).