OmniChannel Solutions
eBSEG Customer Experience & Engagement OmniChannel Platform (CEEP)
- Smart Platform provides: Smart caching, smart data update & deploy management, rich UX, lightening fast UI that is highly responsive & offers less load on network & servers
- Using “WYSIWYG” editor, admin can view the result while editing & without adding any code! You can edit both Widget Application & Widget Content
- Monitoring system “Auto Monitors” any system with auto corrective actions and alerts on email & SMS
- All messages are encrypted using an additional layer of encryption on top of SSL, which uses a combination of two key encryption and AES.
Best Widget-Based Omnichannel Architecture MENA 2024
There’s no end to eBSEG journey of excellence, and we are proud to announce our latest achievement: the "Best Widget-Based Omnichannel Architecture MENA 2024" award from Global Brands Awards!
At eBSEG, we are driven to provide unparalleled omnichannel solutions that help businesses deliver seamless, engaging, and impactful customer experiences across a variety of digital channels. Our success is a journey without limits, proving that there’s truly no end to what we can achieve. Each award inspires us to aim higher and continue transforming digital experiences for our clients.
eBSEG - CEEP™
- Physically One Single logic and UX servicing all Channels based on Unified Widgets
- Unified Customer Experience – No Learning between Channels
- Shared Platform for all Channels
- Unified Central Control/Updates to Al Channels
- Consistent Features from all Channels
- Powerful marketing on all channels
- Possible to start action on one channel and finish on another
- Unifies ALL channels and sub channels in a literally and physically solution
eBSEG Customer Experience & Engagement OmniChannel Platform (CEEP) Widget Based Technology
- Widgets are Mini Applications (Pure HTML5 + JS)
- Template based widgets – Unified Code Logic
- Widget Collapsing, Expanding, showing/hiding facilities
- Touch/Mouse Based UI (Desktops, Mobiles & Tablets)
- Easy Portal Management for organization by Channel / Customer Group
- Customer Personalization “move & arrange” widgets using fingers or Mouse
Powerful Widget Technology
- No Longer Apps are build for Specific Channel
- Apps are build as a group of Enterprise Widgets
- Each Widget Represents an Atomic Business Function such as Accounts List, Details, Payment …etc.
- Different Channels are built from a combination of Enterprise Widgets
- Marketing/Business Team can create Content or promotional Widgets with ease and at any time inside the business Apps
- Screen Layout Management
- Add/Create New Screen from combination of existing Widgets
- Publish Process with version control for Updates To Clients
- Auto Update to Mobiles & Tablets without Going through Stores